Support

The Q — Creator Performance Hub · SD Royal Family Agency

Need help? We're here for you. Reach out to the agency team and we'll get back to you as soon as possible.

Common Questions

How do I join the agency on the app?

During onboarding, enter the invite code given to you by your agency manager, or submit a name request. Your account will be reviewed and approved by an admin.

I haven't been approved yet — how long does it take?

Your agency manager reviews requests manually. If it's been more than 24 hours, email us and we'll chase it up for you.

I forgot my password.

Tap "Forgot password?" on the login screen and follow the instructions sent to your email.

My stats look wrong or aren't updating.

Session data is entered by your agency admin. Contact your manager or email us and we'll investigate.

How do I delete my account?

Creators can open the app and go to Profile → Delete Account. Deletion is immediate and permanent — the account and all associated data are removed. If you own an agency, email us at sdroyalfamilyagency@gmail.com first so we can transfer ownership or close the agency without orphaning its creators. You can also email us if you cannot access the app.

Contact

Email: sdroyalfamilyagency@gmail.com

The Q is managed by SD Royal Family Agency.